ENGINEERING EXCELLENCE
Proposal For
Dennis
Date
October 10, 2025
Valid Until
November 10, 2025
Prepared by
Harman Preet, Founder and Tech Lead
Fanatic Coders
CONFIDENTIAL - This proposal contains proprietary information and is intended solely for the use of the individual or entity to whom it is addressed.
Transforming luxury travel with intelligent, comprehensive Equestrian Travel App solutions
This Equestrian Travel App represents far more than a standard ride-booking service—it's a refined mobility companion that blends seamless logistics, superior comfort, and unwavering safety. Designed for both web and hybrid mobile platforms, the application is accessible for users and their trusted affiliates, including personal assistants and security personnel, ensuring every journey reflects exclusivity and elegance.
Deliver a premium transport platform tailored specifically for elite clientele, setting new standards in the equestrian travel industry.
Prioritize passenger safety by integrating real-time tracking, emergency SOS features, and verified driver protocols with special focus on women travelers.
Embed discreet trip booking options and secure travel for solo passengers, meeting the expectations of high-net-worth user base.
Provide a comprehensive booking system for flights, hotels, and ground transportation—all within one unified platform.
Offer seamless access for assistants, family members, or security personnel to manage logistics on behalf of the primary user.
Ensure an intuitive, elegant experience on both hybrid mobile and web platforms, designed for sophistication and ease.
Maintain high standards of exclusivity and privacy, perfectly matching expectations of discerning clientele.
Build a comprehensive platform that handles every touchpoint of luxury travel under one sophisticated interface.
Decade of expertise in building enterprise solutions
Your digital journey partner, not just a vendor
Cutting-edge technology with scalable solutions
"At Fanatic Coders, we believe luxury isn't about excess—it's about thoughtful, scalable solutions designed to perform flawlessly, feel effortless, and evolve with you."
Explore the detailed technical specifications, feature breakdown, and investment details in the following sections.
Transforming challenges into opportunities with precision-engineered solutions
The modern luxury travel industry faces a critical challenge: providing high-net-worth individuals with a comprehensive, secure, and seamless transportation solution that meets their exacting standards for privacy, safety, and convenience. Traditional transportation platforms fall short in several key areas:
Users must juggle multiple apps for flights, hotels, and ground transportation, leading to inefficiency and frustration.
Existing platforms lack robust privacy features, exposing sensitive location and travel data of high-profile users.
No seamless way for personal assistants, security personnel, or family members to manage bookings collaboratively.
Inadequate driver verification, limited real-time tracking, and absence of emergency protocols especially for women travelers.
Business executives, entrepreneurs, and VIPs who demand exceptional service, privacy, and convenience in their travel arrangements.
Clients attending prestigious events who require coordinated transportation solutions for themselves and their entourage.
Professional staff managing travel logistics for VIP clients, requiring efficient tools for coordination and oversight.
Bodyguards and security teams responsible for ensuring client safety during all travel activities.
Trusted family members who may need to arrange or monitor travel for their loved ones.
Premium chauffeur services and transportation agencies seeking to serve high-end clientele.
A single, elegant application that consolidates flights, hotels, and ground transportation—eliminating the need for multiple apps and streamlining the entire travel planning process.
Real-time tracking, emergency SOS features, verified driver protocols, and automatic data erasure after trips to ensure maximum safety and privacy for all users, especially women travelers.
Seamless multi-user access allowing personal assistants, security personnel, and family members to coordinate, book, and monitor travel arrangements on behalf of the primary user.
An intuitive, luxurious interface that reflects the sophistication of the target audience, with personalization options, dark mode, voice commands, and accessibility features.
A robust, cloud-based architecture that can grow with the business, handle high-volume bookings during peak seasons, and integrate seamlessly with third-party services.
We will measure the success of this platform through specific, quantifiable KPIs that align with your business objectives:
Target satisfaction rating from premium users
Maximum page load time across all devices
System availability and reliability target
Complete background checks for all drivers
Reduction in time spent on travel planning
Target rating on iOS and Android platforms
Now let's explore how we'll deliver these outcomes through our comprehensive scope of work
View Scope of Work →Comprehensive platform modules and delivery commitments
Complete user management with multi-user access for assistants, bodyguards, and family members. Driver onboarding with rigorous verification and rating systems.
On-demand and advance scheduling, personalized ride experience, precision-based booking parameters, and role-based management.
Flexible pricing with features ranging from basic access to full concierge services with priority dispatch and dedicated support.
Two-way rating system ensuring mutual respect and continuous service improvement for all parties.
Integrations with equestrian calendars, payment systems, flight & hotel booking, and real-time weather intelligence.
Location privacy, emergency SOS, NDA access, identity verification, and automatic data erasure post-ride.
Exclusive membership tiers with tailored rewards, personalized engagement, and recognition of loyalty.
Real-time dashboards, booking trends, driver performance reports, and financial monitoring capabilities.
Explore our technology stack and architecture design
View Technical Specifications →Enterprise-grade technology stack for scalable, secure solutions
The Equestrian Travel App consists of 5 interconnected components all powered by a single, robust backend API. This unified architecture ensures consistency, security, and seamless data flow across all touchpoints.
Laravel or FastAPI powering all platforms
Core Functions:
Next.js web portal for customers
Primary Focus:
React-based admin dashboard
Primary Focus:
React Native (iOS & Android)
Primary Focus:
React Native for service providers
Primary Focus:
All five platform components communicate through the Master Backend API, which serves as the single source of truth. This centralized approach ensures data consistency, security, and simplified maintenance.
Customer Website
Super Admin
Customer App
Agency App
Stripe, PayPal, Apple Pay, Google Pay, ACH transfers, and cryptocurrency payment options
Twilio for SMS/Voice, SendGrid for emails, push notifications via Firebase
Google Maps API, Mapbox for navigation, real-time GPS tracking and route optimization
Flight booking APIs (Amadeus, Skyscanner), Hotel booking APIs (Booking.com, Expedia)
OpenWeather API for real-time weather data integrated with event calendars
Google Analytics, Mixpanel for user behavior, custom dashboards for business insights
Comprehensive platform features organized by component
The Equestrian Travel App ecosystem comprises 5 specialized platforms—all powered by AI-enhanced features and a unified backend API. Each component is designed for specific user roles while maintaining seamless integration across the entire system.
Desktop & tablet web portal for premium customer experience
AI analyzes your travel patterns and preferences to suggest optimal booking times, routes, and services.
Natural language chatbot handles common queries, booking modifications, and provides instant support.
Book rides using natural language: "Book a ride to the airport tomorrow at 3 PM with my favorite driver."
On-the-go booking with native mobile features
Real-time traffic analysis and dynamic route suggestions to avoid congestion and reduce travel time.
AI matches you with drivers based on your preferences, past ratings, and booking history for optimal experience.
Role-based access for agency managers and drivers
AI predicts high-demand areas and times, helping agencies position drivers strategically for maximum efficiency.
AI continuously evaluates driver performance (punctuality, ratings, acceptance rate) and provides improvement recommendations.
AI-powered OCR and image recognition verify driver licenses, vehicle registration, and insurance documents instantly.
Platform-wide management and oversight
AI monitors suspicious activities, fake accounts, fraudulent bookings, and payment anomalies, triggering automatic alerts.
AI-driven surge pricing based on demand patterns, weather conditions, events, and historical data for revenue optimization.
AI analyzes customer feedback and reviews to identify issues, categorize complaints, and prioritize urgent concerns automatically.
Centralized business logic powering all platforms
Centralized ML models for driver matching, route optimization, demand forecasting, and fraud detection—all running on the backend.
NLP models process customer queries, analyze sentiment in reviews, and enable voice-activated booking through natural language understanding.
AI-powered image recognition for document verification, vehicle inspection, and identity verification using OCR and facial recognition.
All actions sync instantly across website, mobile apps, and admin panel via WebSocket connections.
Two-way rating system where customers rate drivers/agencies and vice versa, maintaining mutual respect and quality.
AI-powered scheduling suggestions based on calendar integration, weather forecasts, and traffic predictions.
Context-aware notifications delivered via push, SMS, and email based on user preferences and urgency.
Platform available in multiple languages with automatic translation and localized content.
Support for credit/debit cards, digital wallets, bank transfers, and subscription-based payments.
Location privacy, anonymous bookings, automatic data erasure post-ride, and GDPR compliance.
Points-based loyalty program with tier benefits, exclusive perks, and personalized rewards.
Explore our agile development methodology and detailed timeline
View Project MethodologyOur proven approach to delivering excellence
Weeks Discovery
Weeks Development
Weeks Launch
Weeks Support
This phase sets the gold standard for precision planning—where every touchpoint is deeply understood and mapped before execution begins.
Dedicated discovery sessions with executive stakeholders, equestrian staff, and user representatives to understand workflows, expectations, and aspirational journeys.
Storyboarding of high-touch customer experiences, driver flows, and admin protocols tailored to the nuances of luxury mobility.
Refinement of the complete module set based on business priorities and operational layers.
Our engineering and design experts meticulously craft every digital interaction with the attention to detail expected of luxury services.
Structured feature-wise development cycles executed through agile sprints with bi-weekly stakeholder showcases.
Interfaces designed to impress—seamless, intuitive visuals that elevate every user interaction into a premium experience.
Simultaneous engineering of cross-platform applications ensuring unified experience across devices.
Integration of weather intelligence, booking flows, rating systems, and loyalty programs.
Comprehensive manual and automated testing regimens—every pixel and function validated for flawless performance.
An event-like rollout that mirrors the finesse of equestrian culture and elite standards.
Final validation of all modules in a near-live environment for stakeholder feedback.
Structured testing with defined use cases including drivers, clients, admins, and support staff.
Smooth transition to live environment with monitoring and support.
Immediate response to any bugs or issues discovered after launch.
Gathering and implementing user insights for continuous improvement.
Regular updates and enhancements based on feedback and requirements.
Final code handover with complete documentation and version control.
Explore our transparent pricing and payment terms
View Pricing →Structured delivery roadmap with clear milestones
From initial discovery to production launch with post-deployment support
5-6 Weeks
Discovery
12-14 Weeks
Development
3-4 Weeks
Launch
1-2 Weeks
Support
Weeks 1-6
Weeks 7-20
Weeks 21-24
Weeks 25-26
Week 2 - Approval of SRS and wireframes
Week 6 - Final UI/UX design approval
Week 14 - Core features ready for review
Week 21 - User acceptance testing approved
Week 23 - Official go-live date
Discover the experts who will bring your vision to life
View Team Structure →Transparent, value-driven pricing for your luxury platform
Based on our comprehensive analysis of your requirements and the scope of work outlined in this proposal, we have prepared a detailed investment breakdown.
Complete development cost for the Equestrian Travel Application platform
During development phases
Project manager & technical team
Comprehensive testing & QA
Full ownership & documentation
No hidden costs. Every line item is clearly explained and justified.
You pay for quality, expertise, and results—not just hours.
Milestone-based payments aligned with project deliverables.
Scope changes are discussed and approved before implementation.
Our standard payment structure is milestone-based, ensuring you only pay as value is delivered:
Initial payment to begin discovery phase and secure resources
Payment upon approval of wireframes, prototypes, and technical specifications
Progressive payments as major features and modules are completed and tested
Payment upon successful user acceptance testing and final approvals
Final payment upon successful deployment and handover of all deliverables
Let's discuss the investment details and customize a pricing plan that works for you
Comprehensive support to ensure long-term success
Every project includes a comprehensive warranty period to ensure stability and peace of mind
Days Warranty
Bug fixes included
Critical Support
Emergency response
Unlimited Fixes
During warranty
Resolution of all defects, errors, and functionality issues discovered during warranty period at no additional cost.
Addressing performance bottlenecks and optimization of slow-loading features or queries.
Immediate deployment of critical security updates and vulnerability fixes.
Resolution of compatibility issues across different devices, browsers, and operating systems.
Updates to third-party dependencies and libraries for compatibility and security.
Email and chat support for technical questions and troubleshooting assistance.
After the warranty period, choose a maintenance plan that fits your needs
Essential Support
Professional Support
Premium Support
info@fanaticcoders.com
Mon-Fri, 9AM-6PM EST
Silver & Gold tiers only
24/7 ticket submission
| Priority Level | Description | Bronze | Silver | Gold |
|---|---|---|---|---|
| Critical | System down, data loss | 12 hours | 6 hours | 1 hour |
| High | Major functionality broken | 24 hours | 12 hours | 4 hours |
| Medium | Feature not working correctly | 48 hours | 24 hours | 8 hours |
| Low | Minor issues, questions | 72 hours | 48 hours | 24 hours |
Submit a ticket via email, portal, or phone with detailed issue description and screenshots.
Our support team reviews, prioritizes, and assigns the ticket to the appropriate specialist.
Technical team investigates root cause and implements fix or workaround.
Solution is tested in staging environment, then deployed to production after approval.
Client confirms resolution, detailed resolution notes provided, and ticket closed.
Review assumptions and dependencies for smooth execution
View Assumptions & Dependencies →Critical factors for successful project delivery
This section outlines the key assumptions we've made in planning this project and the dependencies that must be met for successful delivery. Understanding these factors helps ensure alignment and timely completion.
We have assumed the following commitments from Dennis and the client team:
Dennis or a designated representative will be available for weekly meetings, approvals, and decision-making throughout the project lifecycle.
Client will provide feedback and approvals within 48-72 hours for design mockups, feature demonstrations, and deliverable reviews.
All necessary content (text, images, logos, branding guidelines) will be provided within 1 week of project kickoff or as specified in the timeline.
Client will provide necessary credentials and access to third-party services (payment gateways, APIs, hosting accounts) when required.
Requirements outlined in this proposal are final. Any scope changes will follow the change management process with potential timeline and cost adjustments.
Client will actively participate in User Acceptance Testing with representative end-users (customers, drivers, admins) during the testing phase.
Client will adhere to the payment schedule outlined in Section 11, with payments processed within 7 business days of invoice receipt.
The following external services and providers are critical to project delivery:
Client will use cloud infrastructure (AWS, Google Cloud, or Azure) with scalable resources. On-premise deployment is not included in this proposal.
Mobile apps will support iOS 13+ and Android 8.0+. Web application will support latest versions of Chrome, Safari, Firefox, and Edge.
No existing data migration is assumed. If client has existing customer or vehicle data, a separate data migration plan will be required.
Standard security best practices will be implemented. Industry-specific compliance (PCI-DSS Level 1, SOC 2) requires additional certification scope.
Application will be developed in English. Multi-language support and localization for other regions is not included but can be added as an enhancement.
Third-party APIs listed will have stable, documented endpoints. Any API deprecation or breaking changes during development may impact timeline.
Project will commence within 2 weeks of contract signing and initial payment receipt. Delays in payment or contract finalization will push timelines accordingly.
Fanatic Coders team members outlined in Section 10 will be available as planned. Any resource changes will be communicated with equivalent replacement expertise.
Timeline assumes no major holidays, force majeure events, or extended client unavailability exceeding 1 week during critical phases.
No major scope changes after Week 6 (end of discovery phase). Changes requested after this point will follow change management process with timeline adjustments.
We'll initiate third-party account setups and API access requests during Week 1 to minimize wait times.
We maintain relationships with multiple providers and can pivot to alternatives if primary providers experience delays.
Weekly status updates will track dependency status, with immediate alerts if any blockers arise.
We'll use sandbox/test environments for development to minimize dependency on production credentials until go-live.
Review our comprehensive risk analysis and mitigation strategies
View Risks & MitigationProactive planning for project success
At Fanatic Coders, we believe in transparency and proactive risk management. This section outlines potential risks we've identified and our comprehensive mitigation strategies to ensure smooth project delivery.
| Risk Category | Probability | Impact | Severity |
|---|---|---|---|
| Technical Complexity | Medium | High | Medium-High |
| Third-Party API Delays | Medium | Medium | Medium |
| Scope Creep | Medium | High | Medium-High |
| Resource Availability | Low | High | Low-Medium |
| Security Vulnerabilities | Low | Critical | Medium |
| App Store Rejection | Low | Medium | Low |
Integrating multiple third-party services (payment gateways, mapping APIs, flight/hotel booking APIs) may present technical challenges with different data formats, authentication methods, and rate limits.
Application may experience slow load times, database bottlenecks, or system crashes under high concurrent user loads or large data volumes.
Handling sensitive customer data (payment information, personal details) and driver information creates potential security risks including data breaches, unauthorized access, or payment fraud.
Additional feature requests or requirement changes during development can lead to timeline delays, budget overruns, and team burnout.
Delays in receiving API credentials from payment providers, mapping services, or travel booking platforms can stall development and testing of critical features.
Key team members may become unavailable due to illness, emergencies, or unforeseen circumstances, potentially impacting project continuity.
Miscommunication between team members or with the client can lead to incorrect implementations, rework, and delays.
Apple App Store or Google Play Store may reject the mobile app submission due to policy violations, technical issues, or incomplete metadata, delaying launch.
Beyond specific risk mitigation, we maintain comprehensive contingency plans:
10-15% buffer time built into each phase for unexpected challenges and adjustments.
Contingency fund allocation for scope adjustments or emergency resource needs.
Clear escalation procedures: Team Lead → Project Manager → Technical Director → CEO.
Bi-weekly risk assessment meetings to identify emerging risks early and adjust plans proactively.
Review ownership rights and licensing details
View IP & Ownership TermsClear ownership rights for your investment
Upon final payment, Dennis will receive full ownership of all custom-developed code, designs, and deliverables created specifically for this project. This ensures complete control over your digital assets.
Upon receipt of final payment, all intellectual property rights for custom-developed source code, including frontend, backend, mobile applications, and admin panels, are permanently transferred to Dennis/Client.
Complete access to all source code repositories (frontend, backend, mobile apps) with full modification, distribution, and commercial use rights.
All database structures, migrations, seeds, and documentation become client property for unlimited use and modification.
All custom-built API endpoints, integration code, and middleware created for this project transfer to client ownership.
CI/CD pipelines, deployment configurations, and infrastructure-as-code scripts are included in the ownership transfer.
All wireframes, mockups, prototypes, and final UI designs created specifically for this project transfer to client ownership with full rights to modify and reuse.
Custom graphics, icons, illustrations, and visual assets created for the application become client property in both source and production formats.
Technical documentation, API documentation, user manuals, admin guides, and all project documentation transfer to client.
Component libraries, style guides, design tokens, and branding guidelines created for the project are fully transferred.
Any logos, brand materials, content, or images provided by the client remain the client's property. Fanatic Coders claims no ownership over client-provided materials.
The following components remain under their respective licenses and are not transferred to client ownership:
Fanatic Coders retains ownership of our internal development tools, frameworks, boilerplates, and reusable code libraries that existed prior to this project. These are not project-specific and can be reused in other projects.
Our development methodologies, project management processes, best practices, and internal documentation remain Fanatic Coders' intellectual property.
Skills, techniques, ideas, and general knowledge gained during this project remain with our team and can be applied to future projects.
Fanatic Coders retains the right to showcase this project in our portfolio, case studies, and marketing materials, unless client requests confidentiality in writing.
Both parties agree to maintain strict confidentiality regarding proprietary information, business strategies, technical implementations, and sensitive data shared during the project.
Confidentiality obligations remain in effect for 5 years after project completion or indefinitely for trade secrets and highly sensitive information.
All Fanatic Coders team members working on this project have signed individual NDAs and are bound by our company's confidentiality policies.
Client completes final payment as per payment schedule (Section 11).
Client receives admin access to all code repositories (GitHub/GitLab) with complete commit history.
All technical documentation, design files, and project materials delivered via secure transfer.
Cloud accounts, domain names, and third-party service accounts transferred to client's name.
Signed intellectual property assignment agreement confirming full transfer of ownership rights.
Fanatic Coders warrants that all custom work delivered is original and does not infringe upon the intellectual property rights of any third party. We guarantee:
All code is originally written by our team or properly licensed
No copyright, patent, or trademark infringements
Full authority to transfer ownership rights to client
Defense and indemnification against IP claims related to our work
Legal framework for our partnership
These terms govern the engagement between Dennis/Client and Fanatic Coders. By accepting this proposal, both parties agree to abide by these terms for a successful partnership.
Any changes to the agreed-upon scope of work must follow our formal change request process to ensure transparency, proper impact analysis, and mutual agreement.
Client submits written change request detailing the proposed modification, addition, or removal of features.
Fanatic Coders evaluates impact on timeline, budget, resources, and dependencies. Detailed analysis provided to client.
Updated timeline, cost estimate, and deliverable list presented for client review and approval.
Both parties sign change order document. Work proceeds only after written approval and any required payment adjustments.
Each milestone deliverable is subject to client acceptance testing. Client has 7 business days to review and provide feedback or approval.
Features must meet functional requirements as documented in the SRS. Minor visual tweaks or copy changes are included. Fundamental redesigns constitute scope changes.
Two rounds of revisions per deliverable are included. Additional revisions beyond this may incur hourly charges at $150/hour.
If client does not provide feedback within 7 business days of deliverable submission, the deliverable is deemed accepted, and project proceeds to next phase.
Invoices are due within 7 business days of receipt. Late payments beyond 14 days may result in project suspension until payment is received.
Invoices unpaid after 14 days incur a 1.5% monthly late fee (18% annual rate) or maximum allowed by law, whichever is less.
Bank transfer (ACH/Wire), credit card (3% processing fee), or check. Payment details provided on invoice.
The initial deposit (40%) is non-refundable as it commits team resources and reserves project capacity. Subsequent payments are tied to milestone completion.
Any disputes will first be addressed through direct communication between project manager and client in good faith.
If unresolved after 7 days, escalate to executive leadership (Harman Preet, Founder) for mediation.
If still unresolved, parties agree to binding mediation with mutually agreed mediator. Mediation costs split equally.
If mediation fails, binding arbitration under AAA rules. Arbitration location: [City/State of Fanatic Coders]. Each party bears own legal costs.
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:
Earthquakes, floods, fires, hurricanes, severe weather
Global health emergencies, epidemics, quarantine orders
War, terrorism, civil unrest, government actions
Major ISP outages, third-party service failures beyond our control
Notice Requirement: Affected party must notify the other within 48 hours. Timelines will be extended by duration of force majeure event. If event persists beyond 60 days, either party may terminate without penalty.
Fanatic Coders' total liability for all claims shall not exceed the total amount paid by client under this agreement, or $100,000, whichever is less.
Neither party shall be liable for indirect, incidental, consequential, or punitive damages including lost profits, revenue, data, or business opportunities.
Client indemnifies Fanatic Coders against claims arising from client-provided content, client's use of deliverables, or client's violation of third-party rights.
Fanatic Coders indemnifies client against claims that our custom work infringes third-party intellectual property rights (see Section 15).
This proposal, along with any signed agreements, constitutes the entire agreement and supersedes all prior discussions or proposals.
Any modifications must be in writing and signed by authorized representatives of both parties.
If any provision is found unenforceable, remaining provisions remain in full effect.
Neither party may assign this agreement without written consent, except to successor entities in merger/acquisition.
This agreement governed by laws of [State/Country], without regard to conflict of law provisions.
Fanatic Coders is an independent contractor, not an employee or agent. No partnership or joint venture created.
See our performance guarantees and SLA metrics
View Service Level Agreements →Performance commitments & guarantees
Fanatic Coders commits to measurable service levels throughout development and post-launch support. These SLAs ensure accountability and set clear expectations for both parties.
Maximum allowable downtime: 43.8 minutes per month or 8.76 hours per year
Calculated monthly from first day of production launch. Uptime percentage = (Total Minutes - Downtime Minutes) / Total Minutes × 100
Scheduled maintenance (with 48-hour notice), client-caused outages, third-party service failures, force majeure events, or DNS/network issues outside our control.
Planned maintenance limited to 4 hours per month, scheduled during low-traffic periods (typically 2-6 AM local time) with 48-hour advance notice.
24/7 automated monitoring with real-time alerts. Monthly uptime reports provided to client showing detailed availability metrics.
| Monthly Uptime % | Downtime Allowed | Service Credit |
|---|---|---|
| 99.9% - 100% | ≤ 43.8 minutes | No Credit (SLA Met) |
| 99.0% - 99.8% | 44-432 minutes | 10% of monthly support fee |
| 95.0% - 98.9% | 433-2,160 minutes | 25% of monthly support fee |
| < 95.0% | > 2,160 minutes | 50% of monthly support fee |
Response times vary by support tier (Bronze, Silver, Gold) and issue priority
| Priority | Description | Bronze | Silver | Gold | Resolution Target |
|---|---|---|---|---|---|
| Critical (P1) | Complete system outage, data loss, security breach | 12 hours | 6 hours | 1 hour | 24-48 hours |
| High (P2) | Major feature broken, payment processing issues | 24 hours | 12 hours | 4 hours | 3-5 days |
| Medium (P3) | Feature malfunction, performance degradation | 48 hours | 24 hours | 8 hours | 7-10 days |
| Low (P4) | Minor bugs, cosmetic issues, questions | 72 hours | 48 hours | 24 hours | 14-21 days |
Response Time: Initial acknowledgment and assessment of the issue.
Resolution Time: Full fix and deployment. Complex issues may require phased solutions with workarounds provided during investigation.
Performance benchmarks for optimal user experience
System designed to handle 10,000 concurrent users without performance degradation. Auto-scaling configured for traffic spikes up to 25,000 concurrent users.
Supports 1,000+ transactions per minute (bookings, payments, updates). Horizontal scaling available for higher volumes.
Initial infrastructure supports 100GB+ data with automatic scaling. Database optimization performed quarterly.
Quarterly capacity reviews to ensure infrastructure scales with user growth. Proactive upgrades recommended before hitting 75% capacity.
Critical security vulnerabilities patched within 24 hours of discovery. High-priority vulnerabilities within 72 hours. Monthly security audits included.
All data encrypted at rest (AES-256) and in transit (TLS 1.3+). Compliance with GDPR, CCPA, and PCI-DSS standards for payment data.
Daily automated backups with 30-day retention. Recovery Point Objective (RPO): 24 hours. Recovery Time Objective (RTO): 4 hours for critical systems.
Comprehensive audit logging for all user actions, admin activities, and system events. Logs retained for 1 year, available for client review.
Every Friday during development phase: progress summary, completed tasks, upcoming milestones, blockers/risks, and next week's plan.
Detailed metrics: uptime percentage, response times, support tickets resolved, performance benchmarks, security updates, and infrastructure status.
Post-mortem report for critical incidents within 48 hours: root cause analysis, impact assessment, remediation steps, and prevention measures.
Strategic review with client: performance trends, capacity planning, feature roadmap, security posture, and optimization recommendations.
The following circumstances are excluded from SLA commitments:
Third-party service outages (AWS, payment gateways, API providers)
Issues caused by client modifications or custom code additions
Network, DNS, or ISP issues outside Fanatic Coders' control
DDoS attacks or malicious activities (unless covered by separate security service)
Force majeure events (natural disasters, pandemics, political unrest)
Scheduled maintenance with proper advance notice (48 hours)
Begin your journey to digital excellence
This proposal is valid for 30 days from the date of submission.
After this date, pricing, timelines, and resource availability are subject to review and may be adjusted.
Ready to transform your vision into reality? Follow these simple steps:
Review the entire proposal carefully. If you have any questions or need clarifications, contact Harman Preet at info@fanaticcoders.com or +91-8278798238. We're happy to discuss any aspect in detail.
Complete and sign the Acceptance Form below (Section 20) or request a digital signature link via DocuSign for electronic signing.
Email the signed proposal to info@fanaticcoders.com or use the DocuSign link we provide. We'll countersign within 24 hours.
Upon contract execution, you'll receive an invoice for the initial deposit (40% - $28,000). Payment can be made via bank transfer, credit card, or check. Payment details will be provided in the invoice.
Once payment is confirmed, we'll schedule the kickoff meeting within 3-5 business days to begin discovery and planning. Your project officially starts!
You'll receive welcome email with project portal access, team introductions, communication guidelines, and access to our project management tool.
2-hour virtual kickoff session: meet the team, review project goals, confirm requirements, establish communication cadence, and align on expectations.
Stakeholder interviews, requirements gathering, user persona development, competitive analysis, and technical environment assessment commence.
Weekly status reports, bi-weekly demo sessions, dedicated Slack channel for real-time communication, and monthly progress reviews.
Founder & Technical Lead
info@fanaticcoders.com
+91-8278798238
linkedin.com/in/harmanpreet
Company Name
Fanatic Coders
General Inquiries
info@fanaticcoders.com
Contracts & Legal
info@fanaticcoders.com
Website
www.fanaticcoders.com
Business Hours
Mon-Fri, 9:00 AM - 6:00 PM EST
We understand that making this decision is important. Here's how we can help:
When you partner with Fanatic Coders, you're not just hiring developers—you're gaining a dedicated team committed to your success.
No surprises. Clear, honest communication at every stage. You'll always know where your project stands.
We build solutions that last. Every line of code is crafted with care, tested thoroughly, and documented meticulously.
Your success is our success. We're invested in building a long-term relationship, not just completing a project.
We stand behind our work. Clear SLAs, measurable outcomes, and unwavering commitment to delivering on our promises.
Let's transform your equestrian travel vision into a world-class digital platform that delights users and drives business growth.
Questions? Call us at +91-8278798238 or email info@fanaticcoders.com
Additional resources and reference materials available in the next section
View AppendicesReference materials and additional information
Technical and business terms used throughout this proposal
A set of protocols and tools that allows different software applications to communicate with each other. APIs enable integration between the mobile app, web portal, and third-party services like payment gateways.
Server-side components of the application that handle business logic, database operations, authentication, and API management. Not visible to end users but powers all functionality.
Automated processes for testing code changes and deploying them to production environments. Ensures faster, more reliable releases with reduced manual intervention.
Client-side components that users interact with directly, including web pages and mobile app interfaces. Built with technologies like React and React Native.
A version of the product with core features sufficient for early customer feedback and validation. Allows for faster time-to-market and iterative improvements based on real user data.
An architectural style for designing networked applications using standard HTTP methods (GET, POST, PUT, DELETE). Enables scalable, stateless communication between client and server.
Cloud-based software delivery model where applications are hosted remotely and accessed via the internet. Users subscribe to the service rather than purchasing and installing software locally.
Final phase of testing where actual users validate that the system meets business requirements and is ready for production deployment. Client's opportunity to approve or request adjustments before launch.
UI focuses on visual design (colors, typography, layouts). UX encompasses the overall user journey, usability, and satisfaction. Together, they ensure the application is both beautiful and intuitive.
Iterative development approach dividing work into short sprints (2 weeks). Emphasizes flexibility, collaboration, frequent delivery, and continuous improvement based on feedback.
Virtualized computing resources (servers, storage, networking) hosted by providers like AWS or Google Cloud. Offers scalability, reliability, and pay-as-you-go pricing without physical hardware management.
Design approach ensuring applications adapt seamlessly to different screen sizes and devices (mobile, tablet, desktop). Provides optimal viewing experience across all platforms.
Detailed information about technologies powering your application
Purpose: Customer web portal and admin dashboard
Why: Component-based architecture, virtual DOM for performance, massive ecosystem, excellent developer experience.
Purpose: iOS and Android mobile applications
Why: Single codebase for both platforms (95% code sharing), native performance, hot reloading for faster development.
Purpose: Type-safe JavaScript development
Why: Catches errors during development, better IDE support, improved code maintainability and documentation.
Purpose: Server-side runtime environment
Why: Event-driven architecture, excellent performance, JavaScript consistency across stack, large package ecosystem.
Purpose: Web application framework
Why: Minimalist, flexible, robust routing, extensive middleware support, industry standard for Node.js APIs.
Purpose: Primary relational database
Why: ACID compliance, advanced features (JSON support, full-text search), excellent performance, open-source.
Purpose: Cloud hosting and infrastructure
Services: EC2/Compute Engine, RDS/Cloud SQL, S3/Cloud Storage, CloudFront/CDN, auto-scaling groups.
Purpose: Containerization and orchestration
Why: Consistent environments, easy scaling, simplified deployment, efficient resource utilization.
Purpose: CI/CD automation
Why: Automated testing, building, and deployment pipelines for faster, more reliable releases.
Founded in 2015, Fanatic Coders is a boutique software development agency specializing in custom web and mobile applications for startups and enterprises. We've delivered 150+ successful projects across industries including travel, e-commerce, healthcare, and fintech.
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Proceed to the signature page to formalize our partnership
View Signature Page →Formalizing our partnership agreement
By signing below, both parties agree to the terms, conditions, scope of work, pricing, and all other details outlined in this proposal document for the Equestrian Travel Application project.
This signature page confirms mutual agreement to the following key terms:
Scope of Work: All deliverables, features, and technical specifications outlined in Sections 5, 6, and 7 of this proposal
Investment & Pricing: Total project cost of $30,000 USD with milestone-based payment schedule as detailed in Section 11
Timeline & Milestones: Project duration of 16 weeks with specific milestones and deliverables as outlined in Section 9
Terms & Conditions: All legal terms, intellectual property rights, warranties, and service level agreements as specified in Sections 15, 16, and 17
This proposal, once signed by authorized representatives from both parties, constitutes a legally binding agreement between the Client and Fanatic Coders. The signatures below confirm that:
Once signed, please return this document to us via email. We'll countersign and return a fully executed copy, and immediately begin the project kickoff process.
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We look forward to partnering with you on this exciting project and bringing your vision to life.
Proposal valid for 30 days from date of issue | Document ID: ETA-PROP-2025-001